Privacy policy
This Privacy Policy applies to all personal information collected by Finka Solutions Pty Ltd (ACN 648 641 427) (“finka”, “we”, “us” and “our”) via the website and platform located at www.finka.me.
This Privacy Policy explains how we collect, use and handle your personal information.
We reserve the right to change this Privacy Policy at any time. Changes will take effect from the time posted on our website. Please periodically check our website for such changes.
1. What is “personal information”?
(a) The Privacy Act 1988 (Commonwealth of Australia) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(b) If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
2. What information do we collect?
(a) The kind of personal information that we collect from you will depend on how you use the website. We may collect your personal information in a number of circumstances, including when you:
visit our website;
register for a demo of our products or services;
register to use, or use, any of our products or services;
contact our support team; and
register for a webinar or an upcoming event.
(b) The types of personal information that we collect will vary depending on the
purposes for which we have collected it, but may include:
your full name and contact details;
your employment details, including company name and title;
information relevant to your use of our products and services;
payment information; and
your interest areas and preferences.
(c) We do not generally collect sensitive personal information such as information or opinions about your health, political affiliations, sexual preferences, religious beliefs, and racial or ethnic origin.
(d) The purposes for which we collect, use and disclose personal information include:
to provide you with our products and services;
to register you for a demo of our products and services;
to answer any queries that you may have regarding our products and services;
to register you for a webinar or an upcoming event;
to provide you with marketing communications;
where required or authorised by law; and
to enhance your use of our website.
3. How we collect your personal information?
(a) We may collect personal information from you whenever you input such information into the website.
(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Purpose of collection
(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
(b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we ha e collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5. Overseas transfer
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
6. Cookies
A cookie is a small text file stored on your computer’s hard drive by your web browser that stores information about your visit to our website. We use cookies to learn about your preferences and the way that you use our website to improve our website, products and services. Most browsers accept cookies automatically, but you may be able to alter the settings of your browser to refuse cookies. You should note that de-activating cookies may mean that you will no longer be able to enjoy the full operational capabilities of our website.
We use Google Analytics to collect anonymous information and data whenever you access and navigate our website. The types of anonymous information that we may collect include demographic data, the type of device that you use and the pages that you access. We collect this information for operational maintenance and statistical purposes to assist us to improve our website. When you access our website, your browser automatically sends certain information to Google which is included in our analytical reports. For more information on how Google Analytics operates, see “How Google uses data when you use our partners' sites or apps” (located at www.google.com/policies/privacy/partners/). Through our email mailing platform, we are also able to track if and when you open emails from us and your interactions with the content of our emails.
7. Storage and security of personal information
We use a third party to store information, including your personal information. You are responsible for protecting any usernames and passwords issued to you. We use reasonable endeavours to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Security measures and procedures which we undertake include security audits, penetration testing, password protections, encryption tools and other security software. Internal access to your personal information is also appropriately limited to prevent misuse or unlawful disclosure.
However, we cannot guarantee that personal information will always be 100% secure and you therefore disclose your personal information to us at your own risk. To assist us to protect your personal information, we request that you contact us using the details set out in the ‘Contact us’ section of this Privacy Policy immediately if you become aware or have reason to believe that there has been any unauthorised use of any personal information that you have provided to us.
8. Access to, and correction of, personal information
You have the right to request access to, and correction of, any personal information that we hold about you. We rely on you to ensure that any personal information that we hold about you is current, accurate and complete. We encourage you to correct any personal information that you believe to be out of date, inaccurate or incomplete by amending your details on our website. Alternatively, you may contact us using the details set out in the ‘Contact us’ section of this Privacy Policy and request that we do so on your behalf.
If we are satisfied that the personal information that we hold about you is in fact out of date, inaccurate or incomplete, we will take all reasonable steps to update and correct your personal information within our systems within a reasonable period of time following receipt of your request. You may also request that we take reasonable steps to notify any other entity that we have previously disclosed your personal information to, to update and correct the information in their systems.
You may contact us to obtain a copy of any personal information that we hold about you. We will provide you with a copy of your personal information wherever it is possible and practicable to do so. However, in certain circumstances described in the Privacy Act we may refuse to do so. We will process your request within a reasonable period of time following receipt of your request. We reserve the right to charge a reasonable fee for providing access to your personal information and will inform you of any applicable fees before they are incurred.
If we refuse your request to access or correct any personal information that we hold about you, we will provide you with a written notice setting out our reasons and the mechanisms by which you can make a complaint.
9. Third party products and services
Some of our products and services integrate with third party products. Our products, services and website may also contain links to products, services and websites that are owned and/or operated by third parties. Some of these may be co-branded with our logo. Nevertheless, you acknowledge that such products, services and websites may not be operated or controlled by us and that we are not liable for the manner in which such third parties handle your personal information. We recommend that you review the terms and conditions and privacy policies of these third parties before you use their products and services and disclose any personal information to them.
10. Contact us
If you have any queries regarding this Privacy Policy, how we handle your personal information or would like to make a complaint about the way in which we have handled your personal information, please contact our Privacy Officer using the details set out below.
We endeavour to respond to any such queries and complaints as quickly as possible, including by providing an initial response to written complaints 10 days from receipt and investigating and resolving the complaint within 30 days from receipt. We will notify you promptly if we are likely to take longer to respond to your query or complaint and will update you on the progress of our response periodically. If you are dissatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (see www.oaic.gov.au).
PRIVACY OFFICER
Finka Solutions Pty Ltd.
ACN 648 641 427
Suite 210 / 61 Marlborough Street
Surry Hills, NSW, 2010
info@finka.me
Date of last revision: 17 August, 2023
